Privacy Policy

At ScanX Diagnostics, we value the trust our patients place in us and are committed to protecting the privacy and confidentiality of personal and medical information. This Privacy Policy explains how we collect, use, protect, and manage the information of our patients and website users.

1. Information We Collect

ScanX Diagnostics may collect the following types of information when you visit our centre or use our services:

Personal Information

Name
Phone number
Email address
Address
Age and gender
Identification details (if required)

Medical Information

Medical history
Diagnostic reports
Test results
Physician referrals
Radiology images and pathology reports

Technical Information (Website Use)

IP address
Browser type
Device information
Website usage data through cookies

2. How We Use Your Information

We use collected information for the following purposes:

To provide diagnostic and healthcare services
To process and deliver medical reports
To maintain accurate medical records
To communicate test updates, appointments, and results
To improve our services and patient experience
To comply with legal and regulatory requirements

3. Confidentiality of Medical Information

ScanX Diagnostics strictly maintains the confidentiality of all patient records. Medical information is only accessed by authorised healthcare professionals involved in diagnosis, reporting, and patient care.

4. Data Security

We implement appropriate administrative, technical, and physical security measures to protect patient data from unauthorised access, disclosure, or misuse. Our systems and processes follow industry standards for healthcare data protection.

5. Sharing of Information

We do not sell, trade, or rent patient information. Information may only be shared in the following situations:

With doctors or healthcare providers involved in patient care
With laboratories or imaging specialists when required for testing
When required by law, regulatory authorities, or government agencies
With patient consent

6. Patient Rights

Patients have the right to:

Request access to their medical reports
Request corrections to inaccurate information
Ask questions about how their data is used
Request copies of diagnostic reports

7. Cookies and Website Data

If you use our website, cookies may be used to improve user experience and analyze website traffic. These cookies do not store sensitive medical information.

8. Data Retention

Patient records and diagnostic reports are retained for a period required by medical regulations and legal requirements. After this period, data may be securely archived or deleted.

9. Updates to This Privacy Policy

ScanX Diagnostics may update this Privacy Policy from time to time to reflect changes in regulations, technology, or services. Updated versions will be published on our website.